3CX Phone System helps to Improve customer service and boost employee productivity (add to cart and checkout to get a custom pricing option)
3CX Phone System
R0.00Price
The 3CX Phone System Professional can improve productivity in the workplace by enabling the following:
- Never missing a call as customers can hang up and keep their position in the queue.
- Using caller ID, customers no longer need to explain who they are and what they’re calling about, saving both the customer and agent significant time.
- Monitoring the number of unanswered calls, businesses can keep tabs on the agents’ productivity.
- Addressing any agents’ performance issues by reviewing the average and longest waiting time customers were in a queue.
- Keeping agents alert and focused with a Wallboard, which displays real-time queue and call statistics.
- Receiving alerts if a customer is waiting in a queue beyond the SLA (Service Level Agreement) time.